سياسة الخصوصية

Privacy Policy
Last updated: June 11, 2025

Welcome to lunettes

lunettes operates this store and website, including all related services, content, features, tools, and products (the "Services") to provide you with a customized shopping experience.

This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our website—whether by browsing, purchasing, or contacting us.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect or process the following types of personal information:

Contact Information: Name, email, phone number, billing and shipping address.
Payment Information: Credit/debit card numbers, payment method, transaction details.
Account Details: Username, password, preferences, and settings.
Purchase History: Items you view, add to cart, purchase, return, or exchange.
Device & Usage Info: IP address, browser type, cookies, time zone, and how you navigate our site.
Communications: Emails or messages you send us, customer service inquiries.
Marketing Data: Your interactions with our campaigns or promotions.

2. How We Collect Information

We collect your personal data:

Directly from you – when you place an order, create an account, or contact us.
Automatically – through cookies, analytics tools, and your use of our website.
From third parties – such as service providers, Shopify, and advertising partners.

3. How We Use Your Information

We use your personal information to:

Fulfill Orders: Process transactions, shipping, returns, and customer support.
Customize Experience: Recommend products and save your preferences.
Marketing: Send promotions via email or show personalized ads.
Security: Detect fraud, authenticate users, and protect your data.
Legal Compliance: Respond to lawful requests, enforce our terms, or protect our rights.

4. How We Share Your Information

We may share your personal information with:

Shopify (our platform provider)
Third-party vendors (e.g. for payments, analytics, logistics, and marketing)
Business partners to help us with advertising
Law enforcement or legal entities if required by law
Others with your consent or upon your direction (e.g., social media integrations)

5. Third-Party Sites

We may link to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before submitting any personal information.

6. Children’s Privacy

Our services are not intended for children under the age of majority. We do not knowingly collect data from minors. If you believe a child has shared their personal data with us, please contact us to request deletion.

7. Data Security and Retention

We use industry-standard safeguards to protect your data. However, no system is completely secure. We retain your information as long as needed to fulfill our services, comply with legal requirements, or resolve disputes.

8. Your Rights

Depending on your location, you may have rights to:

Access your personal data
Delete your personal data
Correct inaccurate information
Receive a copy (data portability)
Opt out of marketing emails or targeted advertising

We do not discriminate against customers for exercising privacy rights.

9. International Transfers

Your data may be processed or stored outside of your country. By using our Services, you consent to such transfers as necessary for business operations.